- CVS Pharmacy Stores are reopening because it is safe to do so. If the store has not yet reopened, the pharmacy phone lines will be redirected to a nearby store that is open CVS Pharmacy To help patients get their prescriptions. Patients scheduled for vaccination will be notified of any changes to their appointments by email or text message. Stores are also receiving additional supplies of essential and emergency items.
- CVS Caremark ®, the company's pharmacy benefits manager, is enabling pharmacy claims for one-time emergency refills of 30-day drug supplies for plan members in affected areas.
- CVS Specialty ® patients who are within the emergency area and taking specialty medications will be contacted to discuss alternative delivery arrangements, if necessary. CVS Specialty is actively reaching out to patients in areas affected by emergencies who need to schedule or reschedule their orders. Order deliveries are redirected to patients' temporary addresses as needed. Awareness efforts will continue to ensure that all patients receive the medications they need.
- Aetna ® Clinical Response Teams have expanded their engagement with Medicare and commercial members in potentially impacted areas to ensure member safety and access to emergency services.
- Aetna members affected by these wildfires can also seek emergency care at any location, as needed. Aetna will monitor the impact of the wildfires on its network physicians, hospitals and other health care providers and will modify its policies as necessary for providers and members to enable access to care. Providers and members can contact customer service with any questions.
- Additionally, Aetna is expanding its Resources for Living (RFL) services to ensure individuals and organizations have access to care regardless of whether it is part of their current benefits. Services include immediate mental health phone support, a dedicated crisis support website, and community resource information. Individuals and organizations without RFL can call 1-833-327-AETNA, and people with RFL should call their designated RFL number.
- CVS Health He contacts colleagues in affected areas to ensure they are safe and provide support during crises. Information about community resources and emotional support services is available through the company's employee assistance program.
CVS Health It also works with disaster relief organizations to provide field support to local communities.
on CVS Health
CVS Health ® is the industry leader in health solutions, delivering care like no one else can. We reach more people and improve the health of communities across America through our local presence, digital channels and more than 300,000 dedicated colleagues – including more than 40,000 doctors, pharmacists, nurses, and nurse practitioners. Wherever and whenever people need us, we help them stay healthy – whether it's managing chronic diseases, adhering to their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the healthcare system and personal healthcare “By improving access, lowering costs and being a trusted partner in every meaningful health moment. We do it all from the heart, every day. Follow @CVSHealth on social media.
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Kara.Page@CVSHealth.com
